Empirix is the market leader for service quality assurance solutions for new IP communications.

Since 1992, Empirix’s Hammer-based service quality assurance solutions have helped Network Equipment Manufacturers, Network Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications, IP Contact Centers, VoIP, NGN, and IMS-based networks. Our commitment to quality in everything we do sets the standard for the industry.

Whether you’re an Enterprise, Service Provider, or Equipment Manufacturer, Empirix’s products and services can help you assure the quality of your products, networks or services:

• Enterprise testing and monitoring products can help you assure the quality of your customer-agent experience in the contact center.
• Service Provider testing and monitoring products can help you assure the quality of the subscriber experience for your IP network services.
• Equipment Manufacturer testing and monitoring products can help you assure the quality of your new network products.

 

Fundamental to all of these products and services is the Hammer Test Engine™, an industry-unique technology that is the key reason why Empirix products test and assure service quality better than any other solutions on the market.

In short, the Hammer Test Engine™ reproduces realistic user behaviors on networks and applications to assure their quality will stand-up to real-world loads and scenarios, both in an out-of-service testing and in-service monitoring basis. Validating to realistic user behaviors is the only way to assure networks, applications, and equipment will meet service levels in production environments. Anything less creates a false sense of quality assurance.

 

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